Tulsa Hispanic Chamber

Contact Us: 918-664-5326

Growing business through

people and partnerships.

Force Charge Collector

Enterprise Holdings
Job Description
Force Charge Collector
 
Equal Opportunity Employer/Disability/Veterans
 
The Collector pursues balances owed from individual customers on rental transactions.  This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of department.
  • Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
  • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
  • Activate/deactivate “Do Not Rent” requests
  • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
  • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
  • Research accounts to ensure billing accuracy
  • Ensure daily and monthly collections goals and requirements are met
  • Submit RAFs for both payments and small balance write offs
  • Maintain clear and concise notes in Odyssey, as well as PeopleSoft
  • Seek to improve job performance through self-assessment, skill development, training and goal  setting
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform miscellaneous job-related duties as assigned.
  • Strong customer service skills
  • Ability to research, determine and negotiate a settlement amount
Requirements
  • High School Diploma or GED required; Associate’s Degree preferred
  • Minimum two years of collections experience required
  • Proficient Microsoft Office skills (Word, Excel and Outlook)
  • Knowledge of PeopleSoft preferred
  • Apart from religious observations, must be able to work Monday-Friday 40 hours/work week
  • Must be willing to accept starting pay of $14/hour
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Knowledge/Skills/Abilities
  • Ability to work independently and as a team player
  • Excellent telephone manner with strong communication skills
  • Strong customer service skills
  • Ability to research, determine and negotiate a settlement amount
Contact: Kari Dean 918-401-6156
Contact Information